Accounts Executive

Posted 3 months ago by CAMMS Group, Classification: Accounting & Auditing


  • Analyse client data and market trends to identify opportunities to improve service delivery and increase revenue.
  • Proactively identify new business opportunities and generate revenue from existing accounts.
  • Monitor customer usage and engagement with our products and services and provide insights and recommendations for improvement.
  • Conduct regular account reviews to evaluate client satisfaction and identify areas for improvement.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Ensure accurate and timely delivery of services to clients and manage client expectations.
  • Respond to customer inquiries via phone, email, or online chat in a timely and accurate manner.
  • Troubleshoot technical issues and identify and escalate issues that require additional attention or resolution from higher levels of support.
  • Assist in administering the Learning Management Platform including user management, content management and data entry.
  • Assist in usage metric tracking and report preparation for the department.
  • Assist with other tasks and projects as needed.


  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer support, customer success, account management, or a related field.
  • Experience working with digital products and services, including SaaS products.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships.
  • Strong communication (English) skills, both verbal and written.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Self-motivated and results-driven with a strong customer focus.
  • Proficient in using CRM and other digital tools.
  • Knowledge of industry trends and best practices.

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