Responsibilities
- Analyse client data and market trends to identify opportunities to improve service delivery and increase revenue.
- Proactively identify new business opportunities and generate revenue from existing accounts.
- Monitor customer usage and engagement with our products and services and provide insights and recommendations for improvement.
- Conduct regular account reviews to evaluate client satisfaction and identify areas for improvement.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Ensure accurate and timely delivery of services to clients and manage client expectations.
- Respond to customer inquiries via phone, email, or online chat in a timely and accurate manner.
- Troubleshoot technical issues and identify and escalate issues that require additional attention or resolution from higher levels of support.
- Assist in administering the Learning Management Platform including user management, content management and data entry.
- Assist in usage metric tracking and report preparation for the department.
- Assist with other tasks and projects as needed.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer support, customer success, account management, or a related field.
- Experience working with digital products and services, including SaaS products.
- Excellent communication and interpersonal skills, with a focus on building strong relationships.
- Strong communication (English) skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Self-motivated and results-driven with a strong customer focus.
- Proficient in using CRM and other digital tools.
- Knowledge of industry trends and best practices.
Apply via SpotJobs
Please click APPLY NOW button to upload your CV via SpotJobs