Assistant Production Executive Retail Operation

Posted a year ago by The Laundromat (Pvt) Ltd, Classification: Retail & Consumer Products

It's a new beginning at Laundromat, with upgraded, modernized laundry plants in Colombo and Kalutara, providing a unique, high quality customized laundry service in Sri Lanka. We operate more than 12 outlets in and around Colombo and we're growing fast in both retail and commercial laundry services. therefore, looking to recruit a passionate and dynamic person to be a part of our dream to become the biggest laundry service provider in Sri Lanka.

THE PERSON

We are looking young, hardworking & dedicated Assistant Production Executive - Retail Operation who has the responsibility of planning, directing, coordinating and monitoring the operation of the Company and he is responsible for ensuring and improving the performance, productivity, efficiency of the plant through effective and efficient utilization of available resources in a strategic manner to meet pre-determined organizational goals and objectives.

RESPONSIBILITIES

  • Monitor & control operational process to meet the customer demands
  • Responsible for entire retail department
  • Attend to all customer inquiries in a timely manner and ensure all complains are addressed and resolved
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including solving problems and complaints
  • Responsible to coordinate with sales outlets staff and attend to all inquiries in a timely manner
  • Monitor and control pickup and delivery process to meet the customer demands
  • Assess performance of employees and identify the areas required for improvement to increase employee productivity level
  • Forecast & follow-up on staffing, workload & performance result to meet business demand

REQUIREMENTS

  • Up to Advance Level education or a diploma in operation/production management
  • Minimum 3 years' experience in similar capacity (experience in similar industry, laundry/hotel will be added advantage)
  • Good communication skills with fluency in English and Sinhala
  • Good leadership skills & employee handling ability
  • Positive attitude, ability to work under pressure, good inter-personal skills and ability to work towards targets and working long hours when required
  • Experience in apparel industry or training or working experience in a commercial washing plant would be an added advantage
  • Ability to work long hours when needed and willingness to work on weekends
  • Age should be above 25 years
  • Residing close to Kalutara is preferred

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