Associate Support Engineer

Key Responsibilities 

• Provide technical support to customers through various channels, including email, phone, and chat.
• Troubleshoot and resolve customer issues, ensuring timely and efficient solutions.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Participate in ongoing training and professional development to stay current with technology trends and product updates

Qualifications

• High National Diploma in a related field or equivalent work experience.(Minimum 02 year)
• Strong communication and interpersonal skills.
• Basic knowledge of UPS and Data Centre facilities.
• Ability to work well in a team and adapt to a fast-paced environment.
• Customer-oriented and a problem-solving mindset.

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