- Provide technical support to customers through various channels, including email, phone, and chat.
- Troubleshoot and resolve customer issues, ensuring timely and efficient solutions.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Participate in ongoing training and professional development to stay current with technology trends and product updates
- High National Diploma in a related field or equivalent work experience.(Minimum 02 year)
- Strong communication and interpersonal skills.
- Basic knowledge of UPS and Data Centre facilities.
- Ability to work well in a team and adapt to a fast-paced environment.
- Customer-oriented and a problem-solving mindset.
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