Banking Assistant IT Network Support

KEY RESPONSIBILITIES

• Ensure proper operation of end-user equipment and IT facilities including computers and other peripheral devices while assuring the required network connectivity to all devices adequately
• Provide network and IT services for new branches / branch expansions including timely delivery of IT facilities, visit branches when needed etc .,
• Ensure proper operation of all software installed on end-user devices
• Support the Network Administration team in installing / maintaining of Data Center and IT infrastructure
• Respond to Service Desk inquiries in an efficient and courteous manner whilst providing immediate solutions on IT related issues and follow-up to ensure issues have been resolved
• Manage call systems of Branches, Head Office, DR and BCP locations
• Carry out EOD, Backup, Backup Movement and other daily operations on a roster basis on both day and night shifts to provide IT support to customers and users
• Monitor all system activities and alarms to escalate any issues
• Carry out hardware repairs of IT equipment, liaise with vendors and carry out necessary purchases for such repairs
• Maintain, manage and Implement PCIDSS and ISO recommendations

EXPERIENCE & QUALIFICATIONS

• Possess minimum of 2 years work experience in IT out of which at least one-year's exposure to Help-Desk
• management, preferably in the Banking / Finance industry
• Degree or Higher National Diploma in IT from a recognized institution
• Full / part professional qualification in Networking / IT Infrastructure would be a distinct advantage
• Strong problem solving, Incident handling, troubleshooting and analytical skills
• Must be a team player with good communication / negotiation and interpersonal skills
• Should be willing to serve on shifts

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