Body Shop Customer Service Representative / Executive

RESPONSIBILITIES

  • Customer Interaction: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Appointment Scheduling: Coordinate and schedule appointments for body shop services, ensuring efficient workflow
  • Documentation: Maintain accurate records of customer interactions, service orders, and repairs.
  • Communication: Liaise between customers and the body shop team to ensure clear communication and understanding of customer needs
  • Quality Assurance: Monitor service quality and address any customer concerns promptly to uphold our service standards.

QUALIFICATIONS

  • Previous experience in customer service roles is preferred.
  • Successfully completed G.C.E (A/L) & Diploma in any stream or professional qualification from a recognized institution.
  • Be computer literate in MS Office packages with Excellent / Advanced spreadsheet skills.
  • Strong customer service and possess excellent communication skills in English and local languages.
  • Experience in a similar role in the automobile industry will be an added advantage.
  • Female applicants below 35 years are preferred, with priority given to those living in close proximity to the Dunagaha branch.

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