Call Center Associate - Hospitals

Job Profile:

• Manage high volumes of calls and inquiries and be able to identify needs of the customers and fulfill those needs.
• Build sustainable relationships and trust among the customers through effective and interactive communication.
• Provide accurate, valid and complete information by using the right methods and internal systems. 
• Maintain an accurate record of customer's interactions, accounts and documentation.
• Go the extra mile to engage & advice the customer thereby exceeding customer satisfaction.
• Be responsive to calls handled and emails received whilst analyzing the concerns raised and providing necessary solutions on a timely and accurate manner.
• Take accountability to manage various forms of customer grievances, complaints, and provide necessary solutions in order to sustain the customer loyalty.

Candidate Profile:

• Should possess a minimum qualification of GCE Ordinary exams ( School leavers are encouraged to apply)
• Possess an excellent command of English and Sinhala languages, both oral and written. Tamil language skills will be an added advantage.
• Familiarity with MS Office packages (MS Word, Excel, Power Point and Outlook)
• Between the age of 20-30 years
• Should be a person with high interpersonal skills and commitment, who can work with minimum supervision and with a "Can Do attitude".
• Be able to work a 24x07 shift on a roster basis (Ability to work on night shifts & weekends). 
• Accommodation will not be provided, you will require to find own accommodation. Candidates who are living in Nawala and Colombo suburbs are encouraged to apply.

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