- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers' needs, clarify information, research every issue and provide solutions.
- Seize opportunities to upsell products when they arise.
- Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team call targets.
- Candidates below 25 years of age is preferred.
- Previous experience in a customer support role will be an added advantage
- Knowledge in MS Office package.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Ability to multi-task, set priorities and manage time effectively.
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