Softlogic is a highly diversified Group of Companies with over 11,000 employees in Sri Lanka and Australia and the annual turnover is approximately LKR 76 Billion. Softlogic Group is one of the most diversified blue-chip conglomerates in the country and we have built strong, sustainable market leading positions in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
Manage large amount of customer calls and inquiries, in order to identify their needs to achieve the fullest satisfaction in Softlogic Retail Chain & Softlogic E-commerce Online. Build sustainable relationships and trustworthiness among the customers through effective and interactive communication. Provide accurate, valid and complete information by using the right methods and internal systems. Keep records of customer interactions, process customer accounts and required documents. Take the extra mile to engage customers & Advice the customer on how to gain more from the products sold and after sales services. Responsible for respond to all telephone calls and emails, analyze the concern raised and provide necessary solution within a shorter period. Take the ownership and follow-up until the job assigned is successfully completed. Take the accountability to manage all kind of customer grievances and complaints and provide necessary solutions in order to sustain the customer loyalty always.
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