Job Responsibilities :
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Candidate Profile :
- Should have strong interpersonal & communication skill coupled with leadership qualities.
- Good command of written and spoken English language with computer literacy.
- Minimum 6 months to 1 year of work experience in relevant field will be an added advantage.
- Should be able to work extended hours if required.
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