Call Center Operator - Female

Job Responsibilities :

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level

Candidate Profile :

• Should have strong interpersonal & communication skill coupled with leadership qualities.
• Good command of written and spoken English language with computer literacy.
• Minimum 6 months to 1 year of work experience in relevant field will be an added advantage.
• Should be able to work extended hours if required.

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