Call Center Representative Restaurant

Posted 21 days ago by Softlogic Holdings PLC, Classification: Call Centre & Customer Service

Softlogic BPO is the centralized call center for the Softlogic group of companies with the backing of its parent company Softlogic Holdings that has built a strong presence in the market and is a leader in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.

Mandatory Requirements

  • Previous Call Center experience (preferably in a fast-food chain restaurant)
  • Candidate should be residing in Colombo
  • Ability to speak in Sinhala and English (Tamil would be an advantage)
  • Experienced in handling MS Office package (Excel/Word)
  • Work on shift basis from 11.00 a.m. to 11.00 p.m.
  • Having a personal computer would be an added advantage (for the purpose of flexible shift arrangements)

The Job Role

  • Go the extra mile to exceed customer expectations.
  • Handle customer inquiries and complaints.
  • Provide necessary solutions in order to sustain customer loyalty.
  • Actively listen and solve problems of customers.

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