Call Centre Coordinators

Ceylon Steel Corporation Ltd ., under the brand name "LANWA Sanstha Wane", the pioneer in the steel manufacturing industry in Sri Lanka, is today the undisputed market leader with cutting-edge technology and leading steel solutions for the construction industry. The company, in its present expansion programmes, is looking for team spirited, result oriented individuals with passion and dynamism for the following vacancy.

RESPONSIBILITIES

• Answering customers' questions on the products
• Manage outbound/inbound calls and engage with clients to build sustainable relations
• Responding to social media Inquires
• Effectively follow up inquiries with the help of company CRM
• Co ordinate with sales team with regards to call inquiries
• Keep updated records of company stakeholders in the stakeholder system-Masons, TO, Contractors, Engineers etc.
• Preparing and sending quotations to inquires & potential leads
• Maintain records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Identify and escalate priority issues to the appropriate channels
• Resolve customer complaints and issues by providing appropriate solutions and alternatives within the time limits
• Provide accurate information about products and services to customers

REQUIREMENTS.

• A/L or Diploma in Any Stream
• Previous customer service or call center experience preferred
• Excellent communication skills, both written and verbal
• Ability to handle a high volume of calls in a fast-paced environment
• Strong problem-solving skills
• Ability to work in a team environment
• Familiarity with customer service software, databases, and tools

If you are highly motivated & result oriented, here is your chance to fast-forward your carrier prospects. An attractive remuneration package awaits the right candidate.

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