Call Centre Supervisor

Posted 2 months ago by Actiive Tech Networks (Pvt) Ltd, Classification: Call Centre & Customer Service

Responsibilities

  • Work with team members to develop call center objectives, keeping profitability and efficiency in mind
  • Need to manage the data base in a daily routine need to submit the report to the higher management
  • Need to perform as a Quality Controller to ensure the satisfied service to the clients.
  • Lead team meetings and coach and motivate team members
  • Analyze call center data and prepare reports for upper management weekly Monthly & Quarterly.
  • Evaluate staff effectiveness and performance annually or on an as-needed basis
  • Collect and Analyze data statistics and adjust processes to meet or exceed goals
  • Develop monthly, quarterly and annual company goals and action plans.
  • Prepare work schedules to ensure sufficient coverage.

Requirements

  • Having bachelor degree In marketing or relevant studies with the filed
  • Proven 02 years' experience as call center supervisor or similar position
  • Experience In customer service Is required
  • Familiarity with telemarketing software
  • Knowledge of performance evaluation and customer service metrics
  • Outstanding communication and Interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability

Apply via SpotJobs
Please click APPLY NOW button to upload your CV via SpotJobs

 



Share this job