Community Manager

Responsibilities

• Plan, manage and execute our webinar event calender.
• Structure, manage and maintain the community platform, drive an effective strategy to increase engagement.
• Develop a webinar strategy and identify SMEs that complement the requirements of the business
• Maintain effective coordination and transparency with internal and external stakeholders to manage the webinar calendar and the community.
• Work closely with third party technology suppliers to ensure successful delivery.
• Track, analyse, and report progress against goals, with accountability for achieving business results for growth, engagement, and new customer acquisition.
• Develop and implement guidelines and protocols for process efficiencies.
• Proactively submit initiatives to improve and optimise engagement.

Requirements

• Ability to work strategically as a proactive self-starter with independent decision making.
• Drive rapid work delivery and have a hands-on approach.
• Strong planning and organisational skills required.
• High-level attention to detail and accuracy.
• Stakeholder management skills.
• Excellent written and oral communication, including social content writing.
• Experience running virtual events and building communities
• Experience in devising digital/social campaigns that engage, inform, and motivate.
• Experience in B2B software marketing would be an advantage.

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