Customer Care Executive

Posted a month ago by SCS Express Pvt Ltd, Classification: Call Centre & Customer Service

A WELL- ESTABLISHED COURIER COMPANY IS LOOKING FOR A CUSTOMER SERVICE EXECUTIVE AND SECRETARY. IF YOU ARE A TALENTED, HARDWORKING AND RESULTS-DRIVEN PERSON, HERE'S THE GREATEST OPPORTUNITY FOR YOU TO BE A PART OF A SUCCESSFUL TEAM

JOB ROLE:

  • Provide a superior level of service to our clients via emails and calls
  • Identify customer needs, clarify information and provide timely solutions
  • Build sustainable relationships with customers by maintaining exceptionally high standard of service with emphasis on telephone and email etiquette
  • Enhance customer relations and maintain a high standard of service during customer interactions together with the confidence to engage with customers proactively.

QUALIFICATIONS AND EXPERIENCE:

  • Good listener and a team player
  • Excellent communication skills in English
  • Energetic, service-oriented personality with a positive attitude.
  • Good organizational skills coupled with the ability to multi task
  • Good keyboard skills and a working knowledge of English is mandatory.
  • Sound knowledge in Microsoft office package

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