Customer Care Executive

CUSTOMER CARE EXECUTIVE (MALE) - COLOMBO 05

MegaPay(Private) Limited has incorporated under the Government of Sri Lanka as a company that providing system for bill payment solutions such as mobile networks, utility, Insurance, leasing, donations and etc. We are a leading provider of innovative payment processing and technology solutions company and looking for candidates to following position:

JOB ROLE:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Resolve customer complaints via phone, email, or social media

REQUIREMENTS:

• Previous experience in a Customer support role would be an added advantage
• Possesses leadership role
• Willing to work on an Evening/Night roster.
• Customer focus and adaptability to different personality types
• Process excellent communication skills in English/Sinhala/ Tamil.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Should be between 20-30 (Male).
• Good Educational Background, minimum GCE O/L qualified (A/L Qualification would be added advantage)
• Having part or fully qualification in MS Office
• He must live within 25km proximity in Colombo city

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