Customer Relationship Executive

Softlogic Holdings PLC, rated as one of Sri Lanka’s most dynamic and reputed conglomerates, commenced operations in 1991 as a software developer with just 12 employees; now has expanded its footprint holding leading positions in domestic growth oriented sectors such as ICT, Healthcare, Retail, Financial Services, Automobiles and Leisure.

The Group now provides employment to over 8,000 individuals generating a turnover of more than USD300mn. The Group’s representations and strategic alliances with reputed global institutions and large multinational corporations confirm its unparalleled local stature.

THE ROLE

• Customer Engagement.
• Customer Complaint Management.
• Conduct monthly promotion checklist.
• Conducting customer research.
• Operational management of Softlogic ONE Loyalty process at outlet level.
• Business Development.
• Promotional/Marketing Material Management and Audit.

REQUIREMENT

• 1-2 year/s experience in Customer Service driven role.
• Experience in FMCG retail sector will have a distinctive advantage.
• Excellent interpersonal and communicational skills in English & Sinhalese.
• Customer & Consumer centric mindset.
• Ability to work under pressure and handle strict deadlines.
• Ability to take quick decisions based on situations and executing during set timelines.

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