Customer Relationship Manager

We are looking for an energetic, enthusiastic, self-motivated person to Sporting Star for the above post to handle the customer queries in our online platforms of Betting and Sporting.

DUTIES AND RESPONSIBILITIES:

• Manage all customer inquiries through all possible channels to ensure positive interaction between customer and the organization
• Analyze all customer inquiries to find ways to minimize complaints and increase customer satisfaction by ensuring quality service
• Analyze customer behavior and transactions to improve customer loyalty towards the organization
• Plan and Execute campaigns to introduce products and promotions to existing customers
• Plan and Execute campaigns to get inactive customers to use respective platforms again
• Propose marketing and product development initiatives as required.
• Work with relevant teams to develop in-depth understanding of the industry,
• product knowledge and customer behavior.
• Initiate programs to develop service standards throughout all platforms (Mistry shoppers/ Trainings and etc.)
• Implement sustainable strategies to attract new customers & retain customers
• Manage and Develop CRM team to provide undivided attention to customers.

THE IDEAL CANDIDATE SHOULD POSSESS:

• A minimum of 8 years' experience in the field of Customer Service and 5-years in Assistant Manager Level.
• Bachelor's Degree in Business Administration or equivalent qualification.
• Excellent Communication Skills / Problem Solving Skills & Analytical Skills.
• Ability to understand technical issues & identify solutions.
• A team player with leadership skills.
• Maintain positive attitude focused on customer satisfaction.
• Age between 30 - 45 years.

The selected candidate can be assured of an attractive and enhanced remuneration package with fringe benefits and a challenging/encouraging working environment.

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