Customer Service Assistant

Posted a month ago by Singer (Sri Lanka) PLC, Classification: Call Centre & Customer Service

Personal Profile

  • Passed GCE O/L & A/L with Credit passes for English and Mathematics
  • A minimum of 01 year experience in a similar role
  • Knowledge on ERP will be an added advantage
  • Passionate about customer service
  • An energetic and motivated go-getter.

Job Profile

  • Customer product inspection and creation of repair jobs
  • Resolving customer complaints, issuing replacements, refunds or trade in as needed
  • Providing quotations, invoicing and follow up on shop and customer debtors
  • Contributing to the successful achievement of service center KPIs.

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