Customer Service Executive

Requirements :

• Two years' experience working in a customer service role at a Shipping Agency Company
• Excellent customer service skills
• Knowledge in Shipping IT systems, Bill of Lading, Cargo & Freight Manifests, Port & Customs formalities.
• Experience of handling & coordinating with International Shipping & Logistics Networks
• Good English communication skills (written and spoken)
• Passed GCE A/L with a minimum two passes
• Fluency in computer literacy
• You should be an enthusiastic individual with the ability to be a good team player
• Candidates should be 18 - 30 years
• Those residing within a 15 Km radius of Colombo would be preferred.
• Ability to work long hours when required.

Job Scope;

• Liaise with Customers & Service providers on a daily basis
• Effectively communicate with International Shipping & Logistics networks for enquiries
• Update and maintain of freight rates from MLO/NVOCC
• Preparation and dispatch of weekly vessel schedules to customers
• Sales co-ordination and customer retention
• In side sales (NVOCC /Freight Forwarding)
• Preparation of weekly forecast reports (Imports/Exports)

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