Customer Service Executive - Orugodawatta

Duties & Responsibilities

• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow up on leads and identify potential prospects.
• Build prospect relationships by initiating communications.

Experience & Qualifications

• Minimum one year experience in Customer Service/Sales.
• Excellent communication skills in English and Sinhala.
• Strong team player with a positive attitude.
• Possess a confident and articulate telephone manner with excellent communication skills.
• Previous experience in Courier/Logistics would be beneficial, but not essential, as training will be provided.

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