Customer Service Officer

Posted 12 days ago by Softlogic Holdings PLC, Classification: Call Centre & Customer Service

Date :Thursday, 25th May 2023
Time : 09:00am - 04:00pm
Venue : Softlogic Holdings PLC, 03rd Floor, No 14, De Fonseka Place, Colombo 05 (Close to House of Fashion in Duplication Road)
Dress Code: Officer Attire or Smart Casual only
Required Documents: Updated Resume, NIC and Original Certificates File

(Dialog Franchise Outlet Vacancies in Colombo, Kalutara, Gampaha Districts)

Job Profile:

Need to respond to all telephone calls and emails, analyze the customer problems and inquiries and to provide the necessary solution within a minimum time period. Provide an effective customer service experience and product related information to all customers visiting the outlet. Take the ownership and follow-up until the job assigned is successfully completed. Assist the customer on how to use the products. Work productively on a continuous basis in order to achieve monthly sales targets.

Candidate Profile:

  • Should possess of GCE O/L Examination with Simple pass in Mathematics, English and Science subjects. Possess the GCE A/L Examination.
  • School Leavers are encouraged to apply.
  • Good command of English and Sinhala languages, both oral and written is essential.
  • Ability to speak in Tamil will be an added advantage.
  • Should be familiar with MS Office package.
  • Candidate should be below 30 years of age.
  • Ability to work from Monday to Friday (At 08:30am-06:30pm) and Saturday half a day (At 08:30am - 02:30pm).
  • Should be a Team Player who can work in a target driven environment.

The selected candidates will be recruited as Customer Service Officer (Frontline) on contractual basis and on the job training will be provided. The selected candidate will be offered an attractive package with other Softlogic benefits. You will be rewarded on performance based with a promising career path and will be entitled for incentives when targets are achieved.

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