Customer Service Representative

Key Responsibilities Include:

• Answer customer phone calls and provide them with the information as requested.
• Provide exceptional customer support on every phone call. • Resolve customer complaints where possible - in a fair manner.
• Escalate customer concerns to managers and supervisors as needed.
• Maintain current knowledge about company services portfolio and products.
• Efficiently follow the daily production targets specified by the management.
• Generate client-based reports for the weekly calls based on priority levels.
• Ensure daily priority tasks are carried out.
• Ensure responses to all internal e-mails within the shift time.
• Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.

Qualifications/Criteria:

• Graduate in any field.
• Minimum 2 years of previous customer service experience.
• Experience in healthcare industry is preferred.
• Ability to quickly survey vast amounts of information to answer customers' questions.
• Exceptional verbal communication skills.
• Ability to work with MS Office package.

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