Customer Service Representative

Posted a month ago by HealthRecon Connect (Pvt) Ltd, Classification: Call Centre & Customer Service

Key Responsibilities Include:

  • Answer customer phone calls and provide them with the information as requested.
  • Provide exceptional customer support on every phone call. • Resolve customer complaints where possible - in a fair manner.
  • Escalate customer concerns to managers and supervisors as needed.
  • Maintain current knowledge about company services portfolio and products.
  • Efficiently follow the daily production targets specified by the management.
  • Generate client-based reports for the weekly calls based on priority levels.
  • Ensure daily priority tasks are carried out.
  • Ensure responses to all internal e-mails within the shift time.
  • Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.


  • Graduate in any field.
  • Minimum 2 years of previous customer service experience.
  • Experience in healthcare industry is preferred.
  • Ability to quickly survey vast amounts of information to answer customers' questions.
  • Exceptional verbal communication skills.
  • Ability to work with MS Office package.

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