- Serve as the primary point of contact by res nding promptly to customer inquiries and concerns.
- Manage and track customer issues and escalations, ensuring that all issues are resolved to the customer's satisfaction.
- Monitor customer satisfaction and recommend service improvements.
- Assist with onboarding new customers and provide ongoing training and support.
- Bachelor's degree in business, marketing, or a related field (Customer service).
- 3+ years of experience in customer service or account management, preferably in a technology or managed services environment.
- Experience with ITIL or other service management frameworks is a plus.
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