Customer Success Officer

Posted a month ago by Bistec Global (Pvt) Ltd, Classification: Call Centre & Customer Service

Key Responsibilities:

  • Serve as the primary point of contact by res nding promptly to customer inquiries and concerns.
  • Manage and track customer issues and escalations, ensuring that all issues are resolved to the customer's satisfaction.
  • Monitor customer satisfaction and recommend service improvements.
  • Assist with onboarding new customers and provide ongoing training and support.


  • Bachelor's degree in business, marketing, or a related field (Customer service).
  • 3+ years of experience in customer service or account management, preferably in a technology or managed services environment.
  • Experience with ITIL or other service management frameworks is a plus.

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