Customer Support Executive - Intern / Trainee / Associate

Posted 2 months ago by SPIL Labs (Pvt) Ltd, Classification: Internship & Traineeship

Candidate's Profile

  • Minimum of a Bachelor's degree preferably in Information Technology or MIS or BIS. An undergraduate or currently working for a similar position.
  • Working experience in Customer Support Portals (E.g. JIRA or similar).
  • Excellent command of both verbal and written in English to convey technical and functional knowledge and solutions to customers and peers.
  • Ability to work under pressure, multitasking skills and high level of confidence to work.
  • Capacity to work around the clock and being a good team player who shows initiative and assertiveness 
  • Adapt to working in a 24x6 roster arrangement ability do the night shift

Added Advantages

  • Experience working in an international environment with global and remote teams.
  • Understand & knowledge of Client Server Applications, Relational Databases (SQL, MySQL) and Crystal Report.
  • Living in a close proximity to Nugegoda area.
  • 1- 2 years of experience in Customer Support, Incident Management and Customer Service

Other Benefits

  • Attractive remuneration package
  • Opportunities to career progression
  • Regular social benefits

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