Customer Support Executive - IT Services

JOB PROFILE:

• Monitoring critical failures through the CRM System and coordinating with relevant vendor/stakeholders in order to provide immediate actions/ solutions.
• Handling multiple customers in a productive and effective manner.
• Maintain the quality standards of communication and best practices always.
• Comprehensive ability to identify the customer needs to fulfill the satisfaction.
• Attend to other tasks/ duties which are assigned by the HOD/ Managers.

CANDIDATE PROFILE:

• Should have a Diploma or a HND in IT from a recognized University/ Institute.
• Should have minimum 02 year's working experience in the similar capacity, preferably in an IT Firm. · Should below 30 years of age.
• Should possess a good command of English and Sinhala communication skills.·
• Strong analytical skills and attention to detail, and a process improvement mindset.
• Should be a person with interpersonal skills and problem-solving skills.
• Should be a self-starter who can work with minimum supervision and ability to work in a flexy working environment, and Can-Do attitude. 
• Excellent problem-solving and troubleshooting skills
• The Applicant should be a good team player and be able to work under pressure.
• Should be able to work in any other IT related function to support the Team.
• Excellent interpersonal and Customer care skills. Collaborative mindset.

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