Customer Support (Team Lead)

We are on the lookout for a Customer Support - Team Lead for our well reputed client company located in Sri Lanka

Responsibilities

• Define and clearly communicate objectives and goals for the Support team
• Track team progress, business outcomes and success, and present results to Senior Leadership
• Collect learner feedback and make recommendations for policy and process improvements
• Coach team members regularly and help them get to the next level by doing lon1s, giving them feedback, and talking about personal goals and future plans

Requirements and skill

• Maximum 2 year management experience
• Excellent communication skills, able to engage successfully with a global team of varying levels of seniority
• Excellent management, problem-solving and decision-making skills
• Strategic thinking with ability to drive to tactical execution
• Strong communication and interpersonal skills with the ability to manage up and lead

An attractive remuneration package awaits the right candidate.

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