Customer Support (Team Lead)

We are on the lookout for a Customer Support - Team Lead for our well reputed client company located in Sri Lanka


  • Define and clearly communicate objectives and goals for the Support team
  • Track team progress, business outcomes and success, and present results to Senior Leadership
  • Collect learner feedback and make recommendations for policy and process improvements
  • Coach team members regularly and help them get to the next level by doing lon1s, giving them feedback, and talking about personal goals and future plans

Requirements and skill

  • Maximum 2 year management experience
  • Excellent communication skills, able to engage successfully with a global team of varying levels of seniority
  • Excellent management, problem-solving and decision-making skills
  • Strategic thinking with ability to drive to tactical execution
  • Strong communication and interpersonal skills with the ability to manage up and lead

An attractive remuneration package awaits the right candidate.

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Jobs at Quess Corp Lanka Private Limited