Executive - Digital Customer Service

Executive - Digital Customer Service

Key Responsibilities:

  • Change management of CS Knowledge bank.
  • Conduct user acceptance tests on products & services.
  • Design, implement and test IVR developments and change execution.
  • Preparing Weekly/monthly ad-hoc reports.
  • Daily operation of CRM system and maintenance.

Qualifications & Experience:

  • Minimum of 2 years of experience in customer service.
  • Advanced proficiency in MS Excel.
  • Ability to think creatively and provide solutions to complex problems.
  • Knowledge of telecom industry, CRM, cloud software will be an added advantage.
  • Excellent communication, presentation, and interpersonal skills.
  • A goal-oriented individual with the ability to work under pressure.

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Jobs at Hutchison Telecommunication Lanka (Pvt) Ltd