Executive - Digital Customer Service
- Change management of CS Knowledge bank.
- Conduct user acceptance tests on products & services.
- Design, implement and test IVR developments and change execution.
- Preparing Weekly/monthly ad-hoc reports.
- Daily operation of CRM system and maintenance.
Qualifications & Experience:
- Minimum of 2 years of experience in customer service.
- Advanced proficiency in MS Excel.
- Ability to think creatively and provide solutions to complex problems.
- Knowledge of telecom industry, CRM, cloud software will be an added advantage.
- Excellent communication, presentation, and interpersonal skills.
- A goal-oriented individual with the ability to work under pressure.
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