Executive - Digital Customer Service

Executive - Digital Customer Service

Key Responsibilities:

• Change management of CS Knowledge bank.
• Conduct user acceptance tests on products & services.
• Design, implement and test IVR developments and change execution.
• Preparing Weekly/monthly ad-hoc reports.
• Daily operation of CRM system and maintenance.

Qualifications & Experience:

• Minimum of 2 years of experience in customer service.
• Advanced proficiency in MS Excel.
• Ability to think creatively and provide solutions to complex problems.
• Knowledge of telecom industry, CRM, cloud software will be an added advantage.
• Excellent communication, presentation, and interpersonal skills.
• A goal-oriented individual with the ability to work under pressure.

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