HP Server Executive

Posted 23 days ago by Micronet Global Services (Pvt) Ltd, Classification: IT & Telecoms


  • Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
  • Assisting end users to avoid or reduce problem occurrences
  • Engaging support as needed to ensure SLA demands are met
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  • Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

Knowledge and Skills Required:

  • 1 year experience in relevant technologies and customer environments.
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Software and hardware knowledge of computing, storage and peripheral devices

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