HP Server Executive

Responsibilities:

• Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
• Assisting end users to avoid or reduce problem occurrences
• Engaging support as needed to ensure SLA demands are met
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
• Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

Knowledge and Skills Required:

• 1 year experience in relevant technologies and customer environments.
• Excellent verbal and written communication skills in language to be supported
• Experience in troubleshooting in a technical environment
• Software and hardware knowledge of computing, storage and peripheral devices

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