Intern - Customer Lifecycle Management

Posted 2 months ago by PickMe, Classification: Internship & Traineeship

Responsibilities:

  • Assist in promotion designing & creation for all the business verticals to increase acquisition, retention, churn prevention, ARPU growth, and other customer metrics.
  • Responsible for planning & dispatching campaigns via push, in-app, email, and TTL channels in collaboration with Marcom & Business teams.
  • Work with internal teams including Business, Data Analytics, and Marketing to execute campaigns in upsell/cross-sell of Pick Me products/services.
  • Responsible to assist in tracking the performance of the promo campaigns.
  • Assisting segmentation to identify new business opportunities and extraction & amp; cleansing of promo bases to execute campaigns.
  • Responsible for conducting a monthly promo audit to identify any discrepancies and reporting the same to relevant stakeholders for further investigations.
  • Responsible for raising POs for the invoices under the CLM & Digital budget
  • Executing campaigns through
  • Collaborate and plan campaigns and programs with internal stakeholders to drive customer KPIs in terms of topline and bottom-line objectives.
  • Measuring and reporting on the performance of all CLM metrics related to promo campaigns.
  • Accurate and timely documentation and reporting as required by the management.

Qualifications and Skills:

  • Following a Degree in Business Management/ Marketing or possess a Minimum Higher Diploma in a related field
  • Proficient in Microsoft Office packages/ Google Workspace products (Docs/Sheets/Slides) with advanced skills in MS Excel/Google Sheets.
  • Excellent Analytical Skills.
  • Should be methodical & amp; well organized.
  • Excellent Verbal & Written communication capabilities
  • Should be committed to achieving operational goals on time with efficacy.
  • Should be flexible & eager to learn

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