IT Help Desk (Global Support)

IT HELP DESK (GLOBAL SUPPORT) 

Scope

We are currently seeking a highly motivated and skilled individual to join our team as an IT Help Desk Agent. As a part of our global support team, you will play a crucial role in providing exceptional technical assistance to our clients across various locations. If you have a passion for problem-solving, excellent communication skills, and a strong knowledge of IT systems, this opportunity is perfect for you.

Key Responsibilities

• Handle client inquiries through calls, emails, and tickets, ensuring prompt and effective resolution.
• Collaborate with the global IT team to assign tasks and coordinate support efforts.
• Create comprehensive work instructions to streamline troubleshooting and issue resolution.
• Provide remote assistance for basic troubleshooting and technical support.
• Demonstrate excellent teamwork skills and contribute to a collaborative work environment.
• Willingness to work in a Hybrid and shift-based schedule to ensure 24x6-support availability.
• Possess strong knowledge of software, hardware, and network systems.

Qualifications

• Proven experience in an IT Help Desk or technical support role. 
• Excellent communication skills in English (proficiency in German/Chinese/Spanish is a plus).
• Ability to handle client interactions professionally and with empathy.
• Strong organizational and time management skills.
• Demonstrated ability to work effectively both independently and as part of a team.
• Proficiency in troubleshooting software, hardware, and network issues.
• Experience in working with SAP, Citrix, 0365, Azure, and familiarity with the manufacturing environment and OTRS would be an advantage.

An attractive remuneration package will be offered to the selected candidate. 

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