Junior Executive - Customer Service

Junior Executive - Customer Service

We are on the lookout for a Junior Executive - Customer Service that performs at a world-class level, displays impeccable attention to detail, and consistently delivers with excellence.


  • Answer phone calls in a professional manner and provide information about products and services as required by the customers.
  • Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly.
  • Following up with clients or customers to check that they're still satisfied with any purchases. 
  • Let customers or clients know about additional products or services.
  • Ensuring that customers are satisfied with information and prices of the products.
  • Determining the quickest, most effective ways to answer a client's or customer's questions.
  • Escalating queries and concerns to the relevant departments.
  • Troubleshooting common issues with a product or service


  • A Bachelors' Degree or a Diploma in a relevant field.
  • School leavers are also encouraged to apply. Only Male candidates are preferred.
  • A minimum of 1 year of proven experience of the same caliber would be an added advantage. 
  • Excellent use of the English language (Verbal and written both).
  • Possess a pleasant and clear speaking voice, coupled with the fluency in English.
  • Interpersonal and customer service skills. Multitasking and organizational skills.
  • Ability to handle a high volume of calls and/or emails daily.
  • Time-management skills.
  • Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers.
  • Problem solving skills are needed to be able to quickly resolve customer complaints and other issues that may arise from time to time. 
  • Flexible to work 24/7 in US time zone (4.30pm to 1.00am -SL Time, 12.30am to 8.30am - SL Time) 
  • Resides within 10km radius around the Office Location. (No. 648, Nawala Road, Rajagiriya)
  • One Way Transport for late night shifts will be provided.

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