Junior Executive / Executive - Contact Centre Specialist

Posted 23 days ago by Cargills Bank Limited, Classification: Banking & Financial Services


  • Identify customer issues/concerns and provide necessary solutions
  • Proven exposure in providing training to contact center agents and monitoring call quality
  • Escalation of customer requests accurately on a timely manner
  • Ensure that a high level of service is provided to all customers
  • Ensure that all Internal Business Guidelines and processes are followed when dealing with customers
  • Ensure up-to-date product /process knowledge is acquired and maintained via self-learning


  • Minimum 5 years of experience in the Banking or Finance industry with at least 3 years exposure in contact center
  • Ability to work on roster basis
  • Should possess excellent communication skills, analytical skills and high level of attention to details
  • Good computer literacy with sound knowledge in MS Office packages
  • Must be a team player with a performance driven and service-oriented mind-set

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