Level 3 Systems Administrator (Azure Stack and MS 365 Specialist) (Remote)

Posted 2 months ago by Rhino Partners Lanka (Pvt) Ltd, Classification: IT & Telecoms


As our Systems Administrator specializing in Azure Stack and MS 365, you'll be responsible for the optimization, management, and troubleshooting of our hybrid cloud environment and Microsoft services. Your in-depth knowledge will be instrumental in ensuring the seamless operation, security, and performance of our systems.


  • Provide Level 3 support (depending on the role) for Microsoft Cloud environments, resolving technical issues efficiently and effectively.
  • Troubleshoot and resolve incidents related to core collaboration services in Office 365, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and email security.
  • Manage Exchange Online mailboxes, Exchange Online Protection, and third-party mail filtering solutions to ensure email security and reliability.
  • Administer AZURE AD (Entrap) identity management, including user, group, device, and guest user management, as well as conditional access policies.
  • Configure and maintain AZURE AD (Entrap) identity and authentication technologies, including Azure AD Connect, Password Hash Sync, Pass-thru Authentication, Seamless SSO, and Azure MFA.
  • Handle on-premise tasks involving Microsoft Windows Server (2012/16/19), Exchange Server (2016/2019), Active Directory, DHCP, DNS, File and Print Services, and Group Policy.
  • Collaborate with the L1 Support team to escalate and resolve complex technical issues.
  • Work closely with clients to understand their requirements and provide exceptional customer support.


  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Extensive experience in providing Level 2 support for Microsoft Cloud and On-premise environments.
  • In-depth knowledge of core collaboration services in Office 365.
  • Strong understanding of AZURE AD (Entrap) identity management and related objects.
  • Proficiency in AZURE AD (Entrap) identity and authentication technologies.
  • Experience with Microsoft Windows Server (2012/16/19) and Exchange Server (2016/2019).
  • Familiarity with DHCP, DNS, File and Print Services, and Group Policy.
  • Hands-on experience with Backup Solutions such as Rubric and Veaam.
  • Microsoft certifications (e.g. ., MCSA, MCSE, Azure certifications) are a plus.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team and independently.
  • Strong customer service orientation.

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