Manager Software Support

Posted 10 months ago by Sumathi Group, Classification: IT & Telecoms

We provide more than a Solution Sumathi Holdings is a well-known conglomerate in Sri Lanka with an extensive portfolio of diversified businesses. We have reflected as responsible corporate citizens who have contributed immensely to strengthen the national economy. We have a well-diversified business portfolio in multiple sectors such as Information Technology, Retail Trade, Health Care, Hospitality, Investment, Hydro Power, Film Production, and Security Services.

We're proud to be the pioneers in some sectors we operate and whilst we take care of all our stakeholders who have been a part of our corporate success.

Retail Information Technologies (Pvt) Limited [RIT] is a fully owned subsidiary of Sumathi Holdings and has over two decades of experience in the industry and the RIT is known as the pioneer in the industry of Retail Information Technology.

We are looking for a well-competent individual to join our winning team.


  • Managing the Support functions
  • Monitor and analyze all breakdown calls received by the division to ensure prevent repetitive type of problems to minimize customer machine down time
  • Centralize all breakdown calls
  • Co-ordinate with the marketing division to obtain the status of customers who are under a maintenance agreement
  • Develops relationships with external clients and organizations to assess their technology, support, and security needs
  • Manages and assesses the performance of staff members who specialize in software support, training, and installation
  • Arrange Software demonstrations for external customers
  • Identifies staffing needs and works with human resources colleagues to pursue the hiring process
  • Work along with Agreement Sales Executive to achieve the allocated monthly Software and Hardware maintenance agreement targets


  • Experience in software development/Software support service Management or in Project Management
  • Degree from a Technological Institute or University
  • 5+ Years of working experience in a Software Development Company
  • Following an MBA (MSc in IT) will be an added advantage
  • Knowledge of project management
  • Good Communication & interpersonal skills

Required on-the-job training will be provided and the selected candidate can be assured of an attractive remuneration package with fringe benefits.

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Sumathi Holdings (Pvt) Limited. Sumathi Court, No: 491, Galle Road, Colombo 03

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