Operations Manager

As an Operations Manager, your responsibilities include:

• Establishes business-driven development plans for individuals, teams, or departments
• Identifies mission-critical competency areas needed to meet business unit objectives
• Checks for understanding of and commitment to performance and development goals as well as follow up activities
• Evaluates completed development considering its contribution to achievement of business goals
• Reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals
• Consistently follows BCD Travel guidelines
• Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals
• Assists team efforts and provides direction to the team to move market share to BCD Travel preferred suppliers
• Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved
• Responsible for employment related act ivies such as hiring and on-boarding of new employees, disciplinary actions and terminations

Prerequisites:

• Bachelor's degree, or equivalent work experience
• Minimum of five (5) years corporate travel experience.
• Prior managerial experience of 2-3 years Knowledge of word processing, spreadsheets, presentation, and email software
• Thorough knowledge of the travel industry, fares and markets
• Knowledge of specified GDS(s).
• Knowledge of word processing, spreadsheets, presentation, and email software
• Prior budget and cost management experience

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