Operations Manager

Posted a month ago by BCD Travel Global, Classification: Hospitality & Tourism

As an Operations Manager, your responsibilities include:

  • Establishes business-driven development plans for individuals, teams, or departments •
  • Identifies mission-critical competency areas needed to meet business unit objectives
  • Checks for understanding of and commitment to performance and development goals as well as follow up activities
  • Evaluates completed development considering its contribution to achievement of business goals
  • Reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals
  • Consistently follows BCD Travel guidelines
  • Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals
  • Assists team efforts and provides direction to the team to move market share to BCD Travel preferred suppliers
  • Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved
  • Responsible for employment related act ivies such as hiring and on-boarding of new employees, disciplinary actions and terminations


  • Bachelor's degree, or equivalent work experience 
  • Minimum of five (5) years corporate travel experience.
  • Prior managerial experience of 2-3 years 
  • Knowledge of word processing, spreadsheets, presentation, and email software
  • Thorough knowledge of the travel industry, fares and markets
  • Knowledge of specified GDS(s).
  • Knowledge of word processing, spreadsheets, presentation, and email software
  • Prior budget and cost management experience

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