Operations Manager Facilities Management Services

Job responsibilities

• Heading the FM business segment and being responsible for the top management to ensure that offered FM services are profitable.
• Identify client requirements and to propose them with most suitable FM service solutions.
• Reviewing and entering into FM contracts, followed by administering those to ensure that renewals are made timely.
• Being responsible for clients by fulfilling service delivery obligations and adding value as agreed via service contracts.
• Managing the FM staff, including their sourcing, deputation, training, development, addressing grievances and maintaining staff performance.
• Ensuring competitive procurement by sourcing, onboarding, and managing vendors to procure cost efficient, timely and quality services and supplies.
• Maintaining strong relationships with clients to ensure business continuity and ultimately the organic business growth.
• Approaching and convincing potential clients to undertake new FM jobs to ensure business growth.
• Making sure that operations comply with statutory and other compliance requirements including client-specific compliance requirements.
• Managing the overall invoicing process, starting from raising invoices until payments are collected.

Requirements

• B.Sc. (Hons.) in Facilities Management degree or equivalent.
• Sound knowledge about managing facility operations, maintenance, compliance requirements, occupational safety and health, energy management, project management, budgeting, sustainability, waste management and all other FM functions.
• Sufficient work experience, preferably 4+ years with similar caliber or equivalent.
• Well-committed towards performing agreed job responsibilities and adding value to the organization.
• Ability of maintaining proper documentation including continuous data collection, analyzing, preparing Management Reports, Trackers, Summary Reports etc.
• Adequate soft skills including presenting, convincing and specially communicating in English.
• Strong negotiation skills.
• Ability to establish and maintain strong relationships with clients and suppliers.

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