Operations Manager Facilities Management Services

Posted a month ago by Quess Corp Lanka Private Limited, Classification: Admin, Secretarial & PA

Job responsibilities

  • Heading the FM business segment and being responsible for the top management to ensure that offered FM services are profitable.
  • Identify client requirements and to propose them with most suitable FM service solutions.
  • Reviewing and entering into FM contracts, followed by administering those to ensure that renewals are made timely.
  • Being responsible for clients by fulfilling service delivery obligations and adding value as agreed via service contracts.
  • Managing the FM staff, including their sourcing, deputation, training, development, addressing grievances and maintaining staff performance.
  • Ensuring competitive procurement by sourcing, onboarding, and managing vendors to procure cost efficient, timely and quality services and supplies.
  • Maintaining strong relationships with clients to ensure business continuity and ultimately the organic business growth.
  • Approaching and convincing potential clients to undertake new FM jobs to ensure business growth.
  • Making sure that operations comply with statutory and other compliance requirements including client-specific compliance requirements.
  • Managing the overall invoicing process, starting from raising invoices until payments are collected.


  • B.Sc. (Hons.) in Facilities Management degree or equivalent.
  • Sound knowledge about managing facility operations, maintenance, compliance requirements, occupational safety and health, energy management, project management, budgeting, sustainability, waste management and all other FM functions.
  • Sufficient work experience, preferably 4+ years with similar caliber or equivalent.
  • Well-committed towards performing agreed job responsibilities and adding value to the organization.
  • Ability of maintaining proper documentation including continuous data collection, analyzing, preparing Management Reports, Trackers, Summary Reports etc.
  • Adequate soft skills including presenting, convincing and specially communicating in English.
  • Strong negotiation skills.
  • Ability to establish and maintain strong relationships with clients and suppliers.

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