Production Executive - Retail Operation

Posted a month ago by The Laundromat (Pvt) Ltd, Classification: Manufacturing

we need a passionate and dynamic person for the following position.

RESPONSIBILITIES

  • Monitor & control operational process to meet the customer demands 
  • Responsible for entire retail department 
  • Attend to all customer inquiries in a timely manner and ensure all complains are addressed and resolved 
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including solving problems and complaints
  • Responsible to coordinate with sales outlets staff and attend to all inquiries in a timely manner
  • Monitor and control pickup and delivery process to meet the customer demands
  • Assess performance of employees and identify the areas required for improvement to increase employee productivity level
  • Forecast & follow-up on staffing, workload & performance result to meet business demand

REQUIREMENTS

  • Up to Advance Level education or a diploma in operation / production management
  • Minimum 3 years' experience in similar capacity (experience in similar industry, laundry / hotel will be added advantage)
  • Good communication skills with fluency in English and Sinhala
  • Good leadership skills & employee handling ability
  • Positive attitude, ability to work under pressure, good inter-personal skills and ability to work towards targets and working long hours when required
  • Experience in apparel industry or training or working experience in a commercial washing plant would be an added advantage
  • Ability to work long hours when needed and willingness to work on weekends
  • Age should be above 25 years
  • Residing close to Colombo is preferred

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