Senior Customer Support Engineer

Sumathi Holdings is a well-known conglomerate in Sri Lanka with an extensive portfolio of diversified businesses. We have reflected as responsible corporate citizens who have contributed immensely to strengthen the national economy. We have a well-diversified business portfolio in multiple sectors such as Information Technology, Retail Trade, Health Care, Hospitality, Investment, Hydro Power, Film Production and Security Services. We're proud to be the pioneers in some sectors we operate and whilst we take care of all our stakeholders who have been a part of our corporate success.

Retail Information Technologies (Pvt) Limited [RIT] is a fully owned subsidiary of Sumathi Holdings and has over two decades of experience in the industry and the RIT is known as the pioneers in the industry of Retail Information Technology. We are looking for a Creative, Knowledgeable and well experienced professional who can join our winning team to deliver quality work to our customers.

DUTIES AND RESPONSIBILITIES:

• Actively participate to deliver solid customer service and support focus with a desire to deliver a high-quality software support service.
• Proactively participate for operate the software support helpdesk
• Involve in software solution implementations in customer sites.
• Troubleshoot client-side issues and identify the defects and provide the first level support.
• Attend client sites to perform software maintenance activities.
• Demonstrate the software products / Conduct user trainings to customers.
• Follow appropriate company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

THE IDEAL CANDIDATE SHOULD POSSESS:

• Degree/Diploma in Computer Science, Software Engineering or equivalent from a recognized educational institute with over 2+ years' experience.
• Experience in MSSQL database management.
• Experience in Crystal / SSRS report development & deployment.
• Sound Knowledge in programming languages (C#.Net / ASP.net)
• Good Team Player.
• Good communication and interpersonal skills.
• Ability to work on a roaster basis and willing to travel customer sites when necessary.

The selected candidate can be assured of an attractive and enhanced remuneration package with fringe benefits and a challenging/encouraging working environment.

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