Senior Executive Customer Relations Sales (Nugegoda)

Posted 12 days ago by CIAO (Pvt) Ltd, Classification: Call Centre & Customer Service

Gusta is CIAO Private Limited affiliated business unit, specialized in delivering specialty food items. We are looking for an experienced Senior Executive - Customer Relations & Sales to coordinate and oversee below responsibilities.


  • Develop and implement strategic and tactical plans to guide the support team in the accomplishment of their goals.
  • Review and maintain customer service policy and procedures, making changes when necessary to improve service delivery and business results.
  • Ensure that service delivery meets or exceeds company standards and customer expectations.
  • Direct business /process changes driven by data.
  • Maintain high customer satisfaction survey results; taking appropriate actions to continue to raise team performance through survey results, anticipating future needs, then implement strategic plans that will improve customer satisfaction.
  • Develop and manage operations and budgets to meet targeted goals.
  • Develop and execute initiatives that drive service revenue growth.

Qualifications and experience

  • Bachelor's Degree in relevant field preferred
  • Excellent Communications skills at all levels of the organization.
  • Pursue Market Insight by showing a deep understanding of the market and customer needs.
  • Create Innovative strategies by understanding and working within a strategic context.
  • Defining own operational plan within the larger strategy.
  • Inspire Commitment by creating a winning mindset and mobilizing people around the
  • business strategy. Earn trust by acting as a role model. Engage others by building their personal commitment.
  • Leverage capabilities by working across internal and external boundaries to maximize value.
  • Demonstrate teamwork and engagement with colleagues.
  • Champion People's growth, by personally investing in the development of others. Build expertise and develop self.
  • Drive for Results, by taking personal accountability and continually drive for operational excellence and simplicity. Instill a sense of urgency.

An attractive remuneration package will be offered for the right candidate.

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