Senior Travel Consultant

As the Senior Travel Consultant, your responsibilities include:

• Manage incoming requests accurately and promptly, including providing travel offers and general travel advice to travelers, confirm travel reservations and understands and accurately applies client travel policy and requirements to
• Provide the customer with the required industry information, such as low fares, exchange costs and penalties each interaction
• Support BCD travel and client driven initiatives
• Perform follow-up as needed and within the time frame promised to the customer
• Ensure requests are completed via appropriate BCD Travel tools and systems
• Maintain current knowledge of the state of the various travel industries supported
• Accurately process complaints and ensure compliance to BCD Travel systems processes and procedures
• Adhere to BCD Travel policies and procedures to maintain quality control.
• Offer suggestions to the customer and anticipates needs
• Provide the customer a full recap of the confirmed itinerary
• Ensure compliance to the client service level agreement in all transactions
• Other ad-hoc tasks as assigned.

Prerequisites:

• Minimum 5 years of experience in the travel industry
• Solid working knowledge of the travel industry, policies, procedures and processes
• Working experience in travel industry systems (i.e. GDS)
• Strong verbal and written communication skills in designated languages
• Proven ability to handle multiple priorities simultaneously
• Ability to work flexible hours.
• Ability to work independently, exercising discretion and judgment.
• Demonstrated professional customer service skills
• Strong problem solving and critical thinking skills

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