Senior Travel Consultant

Posted 2 months ago by BCD Travel Global, Classification: Hospitality & Tourism

As the Senior Travel Consultant, your responsibilities include:

  • Manage incoming requests accurately and promptly, including providing travel offers and general travel advice to travelers, confirm travel reservations and understands and accurately applies client travel policy and requirements to
  • Provide the customer with the required industry information, such as low fares, exchange costs and penalties each interaction
  • Support BCD travel and client driven initiatives
  • Perform follow-up as needed and within the time frame promised to the customer
  • Ensure requests are completed via appropriate BCD Travel tools and systems
  • Maintain current knowledge of the state of the various travel industries supported
  • Accurately process complaints and ensure compliance to BCD Travel systems processes and procedures
  • Adhere to BCD Travel policies and procedures to maintain quality control.
  • Offer suggestions to the customer and anticipates needs
  • Provide the customer a full recap of the confirmed itinerary
  • Ensure compliance to the client service level agreement in all transactions
  • Other ad-hoc tasks as assigned.


  • Minimum 5 years of experience in the travel industry
  • Solid working knowledge of the travel industry, policies, procedures and processes
  • Working experience in travel industry systems (i.e. GDS)
  • Strong verbal and written communication skills in designated languages
  • Proven ability to handle multiple priorities simultaneously
  • Ability to work flexible hours.
  • Ability to work independently, exercising discretion and judgment.
  • Demonstrated professional customer service skills
  • Strong problem solving and critical thinking skills

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