Service Center Manager Badulla

ABANS GROUP

Founded in 1968 by Aban Pestonjee, Abans Group is a leading conglomerate that offers targeted solutions ranging from real estate and engineering to retail and finance, which aim to enhance the lives of Sri Lankan citizens.

ABANS SERVICE

Established in 1974, Abans Service provides efficient after-sales customer support services for some of the world's best brands presently distributed by Abans PLC which includes LG, Haier, Lenovo, Hoover, Whirlpool, and more.

REQUIREMENTS

• Age between 30 - 45 years.
• Passed GCE A/L and technical qualification in Refrigeration & Air Conditioning Technology/Electrical Appliances Repairing/Electrical or any related.
• Minimum 5 years of relevant work experience in a similar capacity, with hands-on experience in handling Inventory/managing showroom is preferred.
• Excellent negotiation and customer service skills.
• Exceptional communication skills in English and Sinhala/Tamil.

KEY RESPONSIBILITIES

• Managing the entire operation of the customer service center including housekeeping, invoicing, job closing, clearing pending, inventory management and all HR matters with zero complaints.
• Ensuring the both revenue and profit targets & KPI's are achieved on monthly basis.
• Managing all documentation to confirm proper operation in accordance with the compliances and maintain adequate record keeping.
• Ensuring that all staff members get regular training in soft skills and technical advancements.

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