Service Coordinator (Trainee)

Rovel Lanka (Pvt) Ltd is the leading HAVC and industrial refrigeration company doing import, supply and installation of PENGUIN, AUX & SAMSUNG brands in Sri Lanka market and South East Asia.

The profile

• Assess the service needs of clients and connect them with the correct provider
• Review and handle service agreements
• Create and maintain a database of clients and client needs
• Assess client issues and provide recommendations to fix problems
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Answer telephones and respond to email inquiries in the office

The person

• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• The ability to build relationships and coalitions within the community
• Excellent English, Sinhala Language Skills and fluency in the Tamil Language is a definite advantage.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Female candidates are preferable.
• Experience in Customer Care handling will be an added advantage.
• School Leavers are encourage to apply.

An attractive remuneration package and excellent career development opportunities await the right candidate.

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