Rovel Lanka (Pvt) Ltd is the leading HAVC and industrial refrigeration company doing import, supply and installation of PENGUIN, AUX & SAMSUNG brands in Sri Lanka market and South East Asia.
- Assess the service needs of clients and connect them with the correct provider
- Review and handle service agreements
- Create and maintain a database of clients and client needs
- Assess client issues and provide recommendations to fix problems
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintain good relationships with service providers and clients to keep customer base
- Answer telephones and respond to email inquiries in the office
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service and problem-solving skills
- The ability to build relationships and coalitions within the community
- Excellent English, Sinhala Language Skills and fluency in the Tamil Language is a definite advantage.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Female candidates are preferable.
- Experience in Customer Care handling will be an added advantage.
- School Leavers are encourage to apply.
An attractive remuneration package and excellent career development opportunities await the right candidate.
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