Service Coordinator (Trainee)

Posted 9 months ago by Rovel Lanka (Pvt) Ltd, Classification: Internship & Traineeship

Rovel Lanka (Pvt) Ltd is the leading HAVC and industrial refrigeration company doing import, supply and installation of PENGUIN, AUX & SAMSUNG brands in Sri Lanka market and South East Asia.

The profile

  • Assess the service needs of clients and connect them with the correct provider
  • Review and handle service agreements
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Answer telephones and respond to email inquiries in the office

The person

  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • The ability to build relationships and coalitions within the community
  • Excellent English, Sinhala Language Skills and fluency in the Tamil Language is a definite advantage.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Female candidates are preferable.
  • Experience in Customer Care handling will be an added advantage.
  • School Leavers are encourage to apply.

An attractive remuneration package and excellent career development opportunities await the right candidate.

Apply via SpotJobs
Please click APPLY NOW button to upload your CV via SpotJobs

Share this job

Jobs at Rovel Lanka (Pvt) Ltd