Software Support Engineer

Posted 2 months ago by H2Compute (Pvt) Ltd, Classification: IT & Telecoms

Key responsibilities

  • Actively promote first class customer service and support focus with a desire to deliver a high-quality service.
  • Work closely and be the liaison between support and the development/QA/DevOps teams.
  • Keep the knowledge of customer environment up to date on an ongoing basis (releases, product developments).
  • Effectively troubleshoot bugs, issues and communicate with all team members to efficiently deal with challenging situations
  • Applying quick fixes when possible and investigating possible root causes.
  • Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes
  • Availability for on-call and off-hours support as and when it is required

Tech-stack

  • Experience in latest additions of .NET frameworks and IDE'S.
  • Experience with HTML 5, CSS3, JavaScript, jQuery, Reacts, Angular, Knockouts.
  • Knowledge of application lifecycle management and application support in general.
  • Knowledge in managing service management tools.
  • Experience and knowledge on following
  1. MSSQL database design and development.
  2. OOA & ODD (Solid).
  3. Architectural frameworks such as MVC (Razor), MVVM, MVP, MVC 5, EF.
  4. REST, WCF, Web Service, Web API etc.
  5. Knowledge in Azure technology, cloud application development tools and platforms (Service Bus, Storages, Scheduler, web apps and cloud services etc.).
  6. Visual Studio, Git, Bitbucket and continuous integration.

Skills & Qualifications

  • Minimum 2 years' experience working in a technical support role preferably working directly with foreign clients 
  • A bachelor's degree in IT or equivalent from a recognized university 
  • Excellent technical & client communication skills in both verbal and written in English.
  • Adaptable and flexible to business demands.
  • A strong focus on Quality and User Experience.
  • Prior experience/knowledge in the Pharma industry will be a definite advantage.

What's in it for you?

  • Global exposure and career development support.
  • Medical / Insurance cover.
  • Work friendly environment / Excellent work life balance.
  • More space to be you!

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