Requirements:
- Reading a degree, higher diploma or other equivalent qualifications.
- Qualified with computer Science or a related discipline; professional certifications IMCSE/ CCNA/OCA certifications will be added advantage.
- Proven experiences in the field of IT.
- Experience with networks LAN and WAN.
- Familiarity with various operating systems.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Resourcefulness and problem-solving aptitude
- Excellent communication skills.
Responsibilities:
- Provide helpdesk support and resolve problems to the end user's satisfaction.
- Log all requests received to IT Help desk in help desk ticketing system and respond quickly and effectively to those requests received through the IT helpdesk.
- Follow up on support calls till the tickets are tagged as resolved completed by the requester.
- Setup accounts and workstations.
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