Support Manager

Posted 18 days ago by Bileeta (Private) Limited, Classification: IT & Telecoms

Bileeta is an award-winning Digital Transformation partner that takes pride in developing Enterprise Resource Planning (ERP) solutions to empower various industry landscapes. Our solutions are recognized globally for their innovation, value & benefits added to the customers.

Job Responsibilities

  • Leading and managing client support for Current projects.
  • Manage the L1, L2, L3 Support Center.
  • Properly escalate unresolved queries to the next level of support as required.
  • Track, route and redirect problems to correct resources.
  • Update support data and produce activity reports.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers' expectations.
  • Ensure proper recording, documentation and closure.
  • Preserve and grow your knowledge of help desk procedure, products and services.

Benefits and Perks

  • Competitive Remuneration par with industry standards plus accelerated incentive scheme for exceeding budgets and profitability.
  • Learning and development environment with the support from the leadership.

Personal Profile

  • Excellent communication and leadership skills - Proficiency in English.
  • 2-4 years of experience on managing service desk operations.


  • Bachelor's Degree or higher in Information Technology or equivalent.

Apply via SpotJobs
Please click APPLY NOW button to upload your CV via SpotJobs

Share this job

Jobs at Bileeta (Private) Limited