Support Manager

Bileeta is an award-winning Digital Transformation partner that takes pride in developing Enterprise Resource Planning (ERP) solutions to empower various industry landscapes. Our solutions are recognized globally for their innovation, value & benefits added to the customers.

Job Responsibilities

• Leading and managing client support for Current projects.
• Manage the L1, L2, L3 Support Center.
• Properly escalate unresolved queries to the next level of support as required.
• Track, route and redirect problems to correct resources.
• Update support data and produce activity reports.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ensure proper recording, documentation and closure.
• Preserve and grow your knowledge of help desk procedure, products and services.

Benefits and Perks

• Competitive Remuneration par with industry standards plus accelerated incentive scheme for exceeding budgets and profitability.
• Learning and development environment with the support from the leadership.

Personal Profile

• Excellent communication and leadership skills - Proficiency in English.
• 2-4 years of experience on managing service desk operations.

Education

• Bachelor's Degree or higher in Information Technology or equivalent.

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