Systems Engineer ,Service Management Assurance

Posted 2 months ago by SLIIT, Classification: Education & Training

Key Responsibilities:

  • Manage supplier relationships, including contract negotiations, performance tracking, and issue resolution and regularly engage with suppliers to discuss service performance, quarterly services and improvements, and innovation opportunities.
  • Collaborate with procurement and legal teams to ensure supplier agreements align with our service assurance and technical requirements.

Service Assurance and Technical Collaboration :

  • Monitor and manage the performance, availability, and quality of IT services according to established standards and service level agreements (SLAs) and collaborate with cross functional teams to resolve service issues.
  • Ensure service delivery meets expectations and services across our systems and supplier components, software, or infrastructure.
  • Maintain service performance reports and dashboards for management review.
  • Participate in technical discussions, prepare technical documents and specification, and prepare technical evaluations.
  • Conduct regular audits of IT services and technical systems to identify gaps, and areas for improvements.

Eligibility requirements:

  • Bachelor's degree in Information Technology, Computer Science or an equivalent qualification at the NVQ level 7 in a relevant field
  • At least five years of work experience after obtaining the educational qualification, preferably in IT service management, service assurance, or technical oversight roles.
  • Professional certifications such as ITIL, PMP, CCNA or relevant technical certifications are preferred.

SLIIT offers a competitive salary and other benefits commensurate with qualifications and experience.

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