Technical Support Services Manager

Our client company is a UK based Software Developing & Data Processing Company. The company consists of a dedicated team that work in a very challenging working environment, meeting the demands of international clients which range from the processing of Metadata to software development.

Job Responsibilities:

• Making sure all client-based service level agreements are achieved
• Managing the Client Services, SL2 and Service Delivery teams in SL office
• Escalating and prioritizing important issues
• CoordinatIng the teams to ensure a smooth workflow
• Working collaboratively with the SL & the UK teams
• Directly reporting to the Senior Management in the UK

Requirements:

• Bachelor's degree in Computer Science or any other equivalent qualification
• Experience in managing a client support team of 15+ members
• Having an exposure as a functional head running multiple teams simultaneously
• Proven ability to diagnose & troubleshoot technical issues
• Excellent leadership and interpersonal skills
• Fluency in written and verbal Communication in English
• Previous experience in handling foreign clients
• Solid understanding of remote desktop support applications such as Jira, Zendesk, & Confluence.
• Ability to work for the UK calendar & shift (Monday to Friday 3-11PM)

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