Technical Support Services Manager

Posted 21 days ago by Iterate (Pvt) Ltd, Classification: IT & Telecoms

Our client company is a UK based Software Developing & Data Processing Company. The company consists of a dedicated team that work in a very challenging working environment, meeting the demands of international clients which range from the processing of Metadata to software development.

Job Responsibilities:

  • Making sure all client-based service level agreements are achieved
  • Managing the Client Services, SL2 and Service Delivery teams in SL office
  • Escalating and prioritizing important issues
  • CoordinatIng the teams to ensure a smooth workflow
  • Working collaboratively with the SL & the UK teams
  • Directly reporting to the Senior Management in the UK


  • Bachelor's degree in Computer Science or any other equivalent qualification
  • Experience in managing a client support team of 15+ members
  • Having an exposure as a functional head running multiple teams simultaneously
  • Proven ability to diagnose & troubleshoot technical issues
  • Excellent leadership and interpersonal skills
  • Fluency in written and verbal Communication in English
  • Previous experience in handling foreign clients
  • Solid understanding of remote desktop support applications such as Jira, Zendesk, & Confluence.
  • Ability to work for the UK calendar & shift (Monday to Friday 3-11PM)

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