Technical Support Specialist

Essentials of the Role 

• Manage customer support platforms (online chat, Emails, WhatsApp, etc) and complete requests within the agreed time frame
• Work together with the team to deliver a seamless customer experience
• Guiding and educating customers through various self-help options and articles
• Constantly learning new technical information as the product evolves
• Provide continued training and support for partners to resell products
• Take the extra mile to engage with customers/partners

Requirements

• Minimum 2 years Experience in ideally related to software, SaaS products
• Educational Qualifications in Marketing, Accounting, or Telecommunication
• Previous experience in Point-of-sale related industry or service experience in white label/reseller solutions will be a definite advantage
• Excellent communication and interpersonal skills
• Initiative and good decision-making skills
• Time management & project management skills
• Should be willing to work day and night shifts on a roster basis

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